Privacy Policy

Rolleston Tinting (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

1. What personal information we collect

We may collect the following types of personal information:

• Your full names
• Email address
• Phone number
• Company name (if provided)
• Details submitted through our contact or quote request forms
• Any additional information you choose to provide (such as notes or photos related to a quote request)

We may also collect limited technical information, including IP address, browser type, device information, and pages visited.

2. How we collect your information

We collect personal information when you:

• Submit a contact or quote request form on our website
• Contact us directly via email or phone
• Interact with our website through cookies and tracking technologies

We only collect information that is reasonably necessary for our business operations.

3. Why we collect your information

We collect and use your personal information to:

• Respond to enquiries and quote requests
• Prepare and provide accurate quotes for our services
• Communicate with you about your enquiry
• Improve our website, services, and customer experience
• Analyse website usage and performance

We do not use your personal information for unsolicited marketing or newsletters.

4. How we store and protect your information

Your information may be stored in secure email systems and/or internal business systems or databases used to manage enquiries and quotes.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure, including technical and organisational safeguards appropriate for a small business.

5. Sharing your information

We do not sell or rent your personal information.

We may share limited information with trusted third-party service providers where necessary, such as website hosting, email delivery, Google Maps, Google Reviews, ImageKit media delivery, and WhatsApp when you choose to contact us there. These providers receive only the information required to perform their services and handle information under their own terms and privacy policies.

6. Cookies, analytics, and tracking

The website records first-party interaction events, such as quote progress and contact-button use, so that performance can be measured if an approved analytics provider is enabled. These events do not include the contents of forms or customer-uploaded photographs. Non-essential analytics or advertising cookies must not be enabled without an appropriate consent mechanism and an update to this notice.

Essential session cookies are used for the private administration portal. Google Maps, Google review links, and WhatsApp may process technical connection information when those services are loaded or used.

7. Your rights under the Privacy Act 2020

Under New Zealand law, you have the right to request access to the personal information we hold about you and request correction of any personal information that is inaccurate or incomplete.

If you would like to exercise these rights, please contact us using the details below.

8. How long we keep your information

We only keep personal information for as long as it is reasonably required to respond to enquiries, provide quotes, and meet legal or business record-keeping requirements. Once information is no longer needed, it is securely deleted or anonymised.

9. Privacy breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact us

If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact: